Whispering and Starry Project ｜ Keep chasing people.
On May 11th, Gong Zheng, Deputy Secretary of Shanghai Municipal Committee and Mayor, accompanied the Yunnan Provincial Party Secretary and Governor and his party to the Fengxian District Planning Resources Exhibition Hall built by Fengyu. A beautiful and graceful pavilion promotion ambassador accompanied and guided the whole process, and reported the planning and development achievements of Fengxian in the past ten years to the visiting guests. The guests followed her footsteps, traveled around the museum, listened carefully to the report, and stopped to ask questions from time to time. She gave appropriate answers one by one with professional knowledge and calm state. She is this month’s "Star Project One Star per Month", from Zhu Xuejing, the pavilion operation specialist of the brand marketing department.
01. Youhua is waiting for burning, chasing light.
In November, 2021, Zhu Xuejing joined the Fengxian District Planning Resource Exhibition Hall as the exhibition hall operation specialist. For her who has no relevant experience, doing a good job of explanation is undoubtedly the first challenge she faces after leaving school.
Zhu Xuejing didn’t come from a regular class. When she joined the company, she learned that other colleagues were either experienced "old lecturers" or graduates majoring in broadcasting and hosting, it was inevitable that she was drumming, but she had her own advantages: young, hardworking, strong memory, strong learning ability and high emotional intelligence. Growth lies in action. As long as you work hard and expect it, you may get it. She decided to go all out in her work.
During the induction training, Zhu Xuejing zeroed herself, studied modestly, and carefully prepared to explain the content. "The pavilion promotion ambassador is the link between the pavilion and the society, which is related to the image of the pavilion, and we have a layer of identity: the pavilion operation specialist built by Fengyu is the external business card built by Fengyu. Therefore, the explanation work must be authoritative, accurate and vivid, and no mistakes are allowed. " Based on the principle of being highly responsible for her work, Zhu Xuejing is very strict with herself.
In order to "chew down" long explanations, Zhu Xuejing practiced until late at night every day, and even recited the explanations in her sleep. In order to memorize them by heart, the bedroom, corridor and canteen became her learning "classrooms", even if it was a simple explanation, she did not know how many times she practiced it repeatedly. It’s not enough just to remember the explanation words. In order to make the public get a satisfactory visit experience, she often observes and learns from others’ explanations, learns from others, constantly enriches her explanation skills, and explores a set of her own explanation methods of "concretizing abstract things". This process is actually a kind of self-learning and research transformation ability.
All the hard work has made me better. With solid foundation, redoubled efforts and outstanding performance, Zhu Xuejing successfully passed the probation period assessment and quickly grew into the backbone of the explanation team.
02. dig deep and radiate light
"Serving the audience, pioneering and enterprising" is the creed of the explanation group of Fengxian Planning Museum, and "people-oriented" runs through every explanation of Zhu Xuejing. Before each lecture, Zhu Xuejing will have a comprehensive understanding of the public to be received: where they come from, what their hobbies are, and what is the purpose of this visit … "We are directly facing the public, and we need to know your audience well to serve them better." Zhu Xuejing said that if she is explaining to students, she will mainly guide and inspire them to understand the splendid culture of Fengxian; If the audience are tourists, Zhu Xuejing will help them open the window of Fengxian and point out the scenery, so that their impression of Fengxian is not limited to Bihai Jinsha and Zhuangxing mutton. This always audience-centered service attitude makes Zhu Xuejing’s explanation more warm, meticulous and friendly. With dignified manners, strict words and cordial communication, Zhu Xuejing received numerous praises during her work.
Rich knowledge reserve is also the quality of an excellent exhibition hall promotion ambassador. Zhu Xuejing said frankly that when he first started to explain, he was afraid of the audience asking questions and worried that he would not be able to answer them. But now I especially want to interact with the audience. She regards the audience’s questions as a way to expand her knowledge. Once, when she was explaining the planning of the new area of the Free Trade Zone to tourists, a tourist suddenly asked: "What is the relationship between the new area and Fengxian District in terms of administration?" Zhu Xuejing, who was unprepared, was stopped on the spot. After that, she actively consulted information and experts and found a definite answer. Now, she can confidently tell the audience the planning details of each area in Fengxian.
Even if you explain your work day after day, if you are curious and always love it, you can have fun and grow up from repetitive work, so that you can specialize in one industry and be good at one thing.
03. refresh yourself and make a new journey.
"I see light and hope, from the heart, constantly repeating and increasing, attracting attention. I believe in myself, like a small flower swaying in the wind, I am neither humble nor humble, accepting the carving and baptism of the years and walking by the sun. "
At work, Zhu Xuejing took the initiative to make progress, and one person can do many things: the wonderful explanation planted the memory of Fengxian city in the public’s heart, leaving an impression on the wind; In addition, she also actively participated in the daily management of the pavilion, assisted in the management of the operation team, coordinated the activities organized by departments, explored and constantly improved the training, assessment and management mechanisms for the promotion of the pavilion, and promoted the improvement of the operational efficiency and management quality of the pavilion.
Zhu Xuejing said, "Looking back on yesterday, I am innocent, and looking forward to the future, I am full of confidence! As an ambassador to promote the exhibition hall, I want to be closer to the history of my hometown than many of my peers, and know more about its development to this day. I hope that through my explanation, the children living here can know more about and love the warm land under their feet! A generation has a long March, and a generation has the responsibility of a generation. Realizing the great rejuvenation of the Chinese nation is a relay race. I am confident that I can run a good result, make’ explanation’ a cultural business card, and make my youth worthy of this great era! "Zhu Xuejing personally practiced" telling the story of Fengxian and telling the story of China ".
In life, Zhu Xuejing is a lively and laughing girl. In her spare time, she likes to travel to different places with friends and family, and likes to take photos and punch in, and pass on the beauty in her eyes and heart to everyone who has contacted her.
Wind building. Star project
Fengyuzhou is a large group with more than 1,500 people, and everyone has "all kinds of martial arts". Zhu Xuejing is one of the representatives of Fengyuzhou Management Center, and it is precisely because of everyone’s different shining points that it has gathered into the most dazzling beam in the industry.
Let’s hope that there will be more excellent employees and more wonderful stories blooming on the stage of wind and language in the future. "One star per month" will eventually gather into a dazzling Milky Way.