According to the website of the Ministry of Education on January 21st, recently, the Ministry of Education issued the Notice on Promoting the Qualification Reform of Primary and Secondary School Teachers for Normal Students, implementing the decision of the the State Council Executive Meeting, continuing to deepen the "streamline administration, delegate power, strengthen regulation and improve services" reform, and continuing to carry out the reform of the examination-free accreditation of normal students in relevant colleges and universities on the basis of the reform of the examination-free accreditation of education graduate students and public-funded normal students.

　　The notice pointed out that according to the conditions for running a normal school and the audit results of running a school, the scope of the examination-free certification reform is delineated. Relevant normal majors in colleges and universities that joined the pilot provinces of the national primary and secondary school teacher qualification examination reform in 2017 and before can participate in the examination-free certification reform from 2022.

　　The circular requires that institutions of higher learning that implement the examination-free accreditation reform should establish and improve the assessment system of normal students’ educational and teaching ability, and classify and determine the teaching sections and disciplines according to the talent training objectives of normal majors. It is necessary to increase investment in normal education, integrate resources, and constantly improve the quality of training normal professionals. We should conscientiously do a good job in the issuance of the "Certificate of Teachers’ Professional Ability for Normal Students" and the submission of relevant data for the identification of exemption from examination. Education administrative departments at all levels should strengthen supervision, strengthen the quality monitoring of the training process and results of normal students, and guide colleges and universities to do a good job in the assessment and identification of normal students’ educational and teaching ability.

　　The notice stressed that if the relevant colleges and universities arbitrarily expand the scope of exemption from examination, or fail to issue the "Professional Ability Certificate for Teachers of Normal Students" for unqualified students, or neglect their duties or engage in malpractices for personal gain in the reform of exemption from examination, they will cancel the qualification of exemption from examination for relevant normal majors in accordance with the regulations, reduce the enrollment indicators of relevant normal majors in schools, and investigate the responsibilities of the main responsible persons and related personnel of schools.

　　The washing machine bought six years ago broke down, but the consumer was delayed after the repair. It turns out that an important reason for the delay is that machine parts have been eliminated. After receiving consumer complaints, the Provincial Consumer Council intervened. Because there were no parts that could not be repaired, the manufacturer finally replaced the washing machine for the customer.

　　Home appliances purchased by citizens are normal for five or six years. However, the iteration of electrical appliances update is too fast, and a model is often discontinued after several years of production, and a new model is introduced. This often leads to the embarrassment that electrical appliances are out of order but there are no parts to repair, which has become a worry for many people.

　　In July this year, the Consumer Council of Guangdong Province received a total of 372 complaints from consumers, among which Internet services, sales services, life and social services ranked in the top three, and household electronic appliances ranked fourth. The Provincial Consumer Council emphasizes that after-sales service is the core competitiveness of electrical appliance manufacturers, and maintenance spare parts should be provided to consumers within 5 years after the products are discontinued.

　　Text/Guangzhou Daily All-Media Reporter Li Dalin Correspondent Yue Xiaoxuan

　　During the extended warranty period, the washing machine broke down and the manufacturer was sued for delaying maintenance.

　　Provincial Consumer Council: Maintenance spare parts should be provided within 5 years after the product is discontinued.

　　According to the Law on the Protection of Consumers’ Rights and Interests, the Law on Product Quality and other relevant regulations, the operator shall undertake the warranty, replacement, return or other responsibilities in strict accordance with state regulations or agreements with consumers, and shall not deliberately delay or unreasonably refuse. The Provincial Consumer Council said that in this case, the consumer purchased the extended warranty service of the washing machine, and the manufacturer was obliged to undertake the three-guarantee responsibility according to the state regulations within the promised time limit.

　　Secondly, according to Article 7 of the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities: "Producers shall perform the following obligations … … Ensure to continue to provide spare parts that meet the technical requirements within five years after the product is discontinued … …” In this case, the manufacturer failed to provide relevant evidence that the product involved has been discontinued for five years, so it can be reasonably presumed that the product has not been discontinued or has not been discontinued for five years. Therefore, manufacturers should continue to provide repair spare parts for products, and should also ensure the supply of spare parts within 5 years after the products are discontinued.

　　Thirdly, according to Article 12 of the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities: "If the manufacturer fails to supply spare parts within the validity period of the Three Guarantees and it has not been repaired for more than 90 days since the date of repair, the repairer shall indicate in the repair status that the seller will exchange the same model and specifications for the consumer free of charge. Then claim compensation from producers and suppliers according to law or handle it according to the purchase and sale contract. If the repair period exceeds 30 days due to the repairer’s own reasons, he will exchange the same model and specifications for the consumer free of charge, and the expenses will be borne by the repairer. " The manufacturer failed to continuously supply spare parts for the products involved, which caused consumers’ demands for maintenance to be delayed again and again. They should bear the corresponding legal responsibilities and take the initiative to exchange products of the same model and specification for consumers.

　　After-sales service of electrical appliances is the core competitiveness.

　　Although the manufacturer was satisfied with the results after the intervention of the Provincial Consumer Council, the after-sales service personnel had a negative attitude and even suspected of deliberate delay in the early communication with consumers, which deserves the attention and reflection of enterprises and also sounded the alarm for the industry.

　　The Provincial Consumer Council believes that in today’s saturated market and increasingly fierce competition, good after-sales service has become one of the core competitiveness of enterprise industry development, directly affecting the success or failure of enterprise operation and industry development. All relevant enterprises should attach importance to the quality of after-sales service, devote themselves to improving the quality of after-sales service, win the recognition and trust of consumers, and thus obtain the most fundamental support for long-term development.

　　Guangzhou consumer Mr. He bought a Haier washing machine in November 2012, and in July 2015, he bought an extended warranty service for Haier household appliances. The warranty period of the washing machine was extended to January 2019. In May 2018, the washing machine had failures such as dehydration failure and invalid buttons. Mr. He called Haier customer service for repair, and the customer service promised to send someone to check and repair, but there has been no news. Mr. He repeatedly called for reminders, and Haier customer service delayed the handling due to outdated spare parts and equipment, company relocation and other reasons. In desperation, Mr. He complained to the Guangdong Consumer Council and asked Haier to send someone to repair it as soon as possible.

　　After receiving the complaint, the staff of the Provincial Consumer Council immediately contacted Haier and asked Haier to handle it properly as soon as possible according to the purchase bill and extended warranty service card provided by Mr. He. Haier replied that the machine parts had been eliminated and could not provide maintenance service, so it was replaced for customers.

Cctv newsOfficial website, the State Railway Administration, reported on November 6 that Shenyang Railway Supervision Administration issued the Announcement on the Investigation and Handling of the "10.15" Railway Traffic Accident of the North-Black Railway in Heilongjiang Province. The details are as follows.

At 3: 44 on October 15th, a passenger train derailed on the North Black Railway in Sunwu County, Heihe City, Heilongjiang Province. After the accident, Shenyang Railway Supervision Administration, under the guidance of the State Railway Administration, organized the Emergency Management Department of Heilongjiang Province, Harbin Railway Safety Supervision and Management Office, railway police Branch of Heihe Public Security Bureau and other relevant units to set up an accident investigation team to carry out accident investigation and handling, and invited the Supervision Committee of Heihe Municipal Commission for Discipline Inspection to participate in the investigation.

According to the People’s Republic of China (PRC) Railway Law, Regulations on Railway Safety Management, Regulations on Emergency Rescue and Investigation and Handling of Railway Traffic Accidents, Rules on Investigation and Handling of Railway Traffic Accidents and other regulations, the accident investigation team found out the course and comprehensive analysis of the accident through on-the-spot investigation, investigation and evidence collection, video analysis, inspection and testing, technical appraisal and comprehensive analysis, in accordance with the principles of scientific rigor, compliance with laws and regulations, seeking truth from facts, and paying attention to practical results. In accordance with the relevant regulations, the accident is hereby announced as follows:

I. Basic information of the accident

1. Overview of the accident

At 3: 44 on October 15th, 2023, the K5133 passenger train from Harbin East to Heihe (locomotive DF4D 4423 of Heihe Railway (Group) Co., Ltd. of Heilongjiang Province was the traction, with 14 trains grouped, with a total weight of 773 tons and a total length of 33.3) running at a speed of 71km/h to a distance of 211km 569m between Sunwubei and Chaoshui Station on the northern black line, and

2. Emergency rescue and disposal of accidents

After the accident, the State Railway Administration, the Heilongjiang Provincial Party Committee and the provincial government attached great importance to it, and the main leading comrades made work arrangements and instructions respectively. The State Railway Administration and Shenyang Railway Supervision Administration immediately launched a three-level emergency response, organized personnel to rush to the scene to coordinate and guide the emergency rescue of accidents, and organized the investigation and handling of accidents.

Heihe Municipal People’s Government organized accident rescue in time, and evacuated and properly resettled passengers. Heilongjiang Heihe Railway (Group) Co., Ltd. immediately blocked the line, evacuated the passengers on board, moved the derailed vehicles out of the railway gauge, and repaired the damaged railway line. China Railway Harbin Bureau Group Co., Ltd. actively cooperates with accident emergency rescue and passenger placement. After rescue, the line was opened at 13: 45 on the same day.

After the accident, the local people’s government and relevant units started the emergency plan in time, the rescue organization was in place, and appropriate measures were taken.

Second, casualties and direct economic losses caused by the accident

There were no casualties in the accident, and the direct economic loss totaled 717,900 yuan.

Third, the cause of the accident

China Railway 23rd Bureau Group No.2 Engineering Co., Ltd. violated the provisions of Article 57 of the Safety Production Law, and did not strictly implement the operation standards, safety production rules and regulations and operating procedures of its own unit in the parking and anti-slip operations of engineering vehicles, and the number of engineering vehicles that illegally failed the braking system exceeded 6‰ There is no power to stay on the slope line, no one is sent to be on duty, no pressure protection is implemented when stopping, no iron shoes are set as required, and no human braking mechanism is adopted; The construction safety management of the business lines of Heihe Railway Upgrade and Reconstruction Construction Co., Ltd. and Heihe Railway (Group) Co., Ltd. in Heilongjiang Province is out of control, and the illegal acts of the construction units are not stopped or corrected; Shanxi Construction Supervision Co., Ltd. did not carry out supervision and inspection on the construction site in accordance with laws and regulations, mandatory standards and entrusted supervision contracts, resulting in the escape of engineering vehicles and the collision of passenger trains.

Fourth, the accident qualitative responsibility

According to Article 11 of the Regulations on Emergency Rescue, Investigation and Handling of Railway Traffic Accidents and Article 10 of the Rules on Investigation and Handling of Railway Traffic Accidents, the accident is a major accident responsible for railway traffic.

According to the provisions of Articles 51, 54 and 62 of the Rules for the Investigation and Handling of Railway Traffic Accidents, the Second Engineering Co., Ltd. of China Railway 23rd Bureau Group is determined to bear the main responsibility for the accident; Heihe Railway Upgrade and Reconstruction Construction Co., Ltd. and Heilongjiang Heihe Railway (Group) Co., Ltd. are responsible for the accident; Shanxi Construction Supervision Co., Ltd. was assigned the secondary responsibility for the accident.

China Railway 23rd Bureau Group Co., Ltd. neglected the management of the upgrading and reconstruction project of the North-Black Railway, failed to find the potential safety hazards in the construction in time, and failed to supervise the rectification. Investigate the management responsibility of China Railway 23rd Bureau Group Co., Ltd..

Heihe City Transportation Bureau failed to supervise and manage the construction safety, Heihe City Traffic Engineering Affairs Center failed to focus on the supervision and inspection of the construction safety of the project, and the problems were not tracked and rectified in time. Investigate the responsibility of supervision and management of Heihe Municipal Transportation Bureau and Heihe Traffic Engineering Affairs Center.

V. Handling suggestions

(1) Suggestions on handling the persons responsible for the accident

1. Relevant responsible personnel of the Second Engineering Co., Ltd. of China Railway 23rd Bureau Group and the BHSG-3 Bid Project Management Department of Beihei Railway Upgrade and Reconstruction Project.

(1) It is suggested that the executive director be punished for gross administrative demerit and removed from office.

(2) It is suggested that the general manager be punished for administrative demerits and removed from office.

(3) It is recommended to dismiss the safety director.

(4) It is suggested to give the Minister of Safety Supervision an administrative demerit.

(5) It is suggested to give the Minister of Materials and Equipment an administrative demerit.

(6) It is suggested to give the manager of the project department administrative dismissal.

(7) It is suggested that the executive deputy manager of the project department be given administrative dismissal.

(8) It is suggested that the safety director of the project department be given a disciplinary action of giving a big administrative record.

(9) It is suggested that the technical director of the project department be given a disciplinary action of administrative demerit.

(10) It is suggested to give administrative demerit to the director of safety supervision department of the project department.

(11) It is suggested to give administrative demerit to the director of materials and equipment department of the project department.

(12) It is suggested that the on-site director of the track team of the project department be dismissed.

(13) It is suggested to give the engineer on October 14th the dismissal.

(14) It is suggested that three rail car drivers of the construction vehicle on October 14th be dismissed.

2. China Railway 23rd Bureau Group Co., Ltd.

(1) It is recommended to give administrative warning to the party secretary and chairman.

(2) It is suggested to give the general manager an administrative warning.

(3) It is suggested to give the deputy general manager in charge an administrative demerit.

3. Heihe Railway Upgrade Construction Co., Ltd. and Heilongjiang Heihe Railway (Group) Co., Ltd.

(1) It is suggested that the general manager of Heilongjiang Heihe Railway (Group) Co., Ltd. and the person in charge (presiding) of Heihe Railway Upgrading and Reconstruction Co., Ltd. be given an administrative demerit.

(2) It is suggested that the assistant general manager of Heilongjiang Heihe Railway (Group) Co., Ltd. and the deputy general manager in charge of Heihe Railway Upgrade and Reconstruction Co., Ltd. be given a heavier administrative record.

(3) It is suggested that the deputy general manager in charge of Heihe Railway (Group) Co., Ltd. in Heilongjiang Province be given a heavier administrative record.

(4) It is suggested that the deputy chief engineer of Heihe Railway Upgrade and Reconstruction Construction Co., Ltd. be given administrative demerit.

(5) It is suggested that the deputy safety director of Heihe Railway Upgrade and Reconstruction Construction Co., Ltd. be given administrative demerit.

(6) It is suggested that the Minister of Safety and Quality Department of Heihe Railway Upgrade Construction Co., Ltd. be given an administrative warning.

(7) It is suggested that the Minister of Industry and Management Department of Heihe Railway Upgrade and Reconstruction Construction Co., Ltd. be given an administrative warning.

(8) It is suggested to give administrative warning to the Deputy Minister of Industry and Management Department of Heihe Railway Upgrading and Reconstruction Construction Co., Ltd.

(9) It is suggested that the director of the safety supervision office of Heihe Railway (Group) Co., Ltd. in Heilongjiang Province be given an administrative warning.

(10) It is suggested that the deputy director of the Transportation Department of Heihe Railway (Group) Co., Ltd. in Heilongjiang Province be given an administrative demerit.

(11) It is suggested that the engineer in the chief engineer’s office of Heihe Railway (Group) Co., Ltd. in Heilongjiang Province be given an administrative demerit.

(12) It is suggested to give the Heilongjiang Heihe Railway (Group) Co., Ltd. a demerit in safety supervision administration.

4. Shanxi Construction Supervision Co., Ltd.

(1) It is suggested that the project director be demoted.

(2) It is suggested that the leader of the supervision team be demoted.

5. Relevant departments of Heihe Municipal People’s Government

(1) It is suggested that the person in charge of Heihe Traffic Engineering Affairs Center be given an administrative warning.

(2) It is suggested to admonish the person in charge of Heihe Municipal Transportation Bureau.

(3) It is suggested that the director of Heihe Municipal Transportation Bureau make a written inspection to Heihe Municipal People’s Government.

(4) It is suggested that the director of Heihe Development and Reform Commission, the former chairman of Heihe Railway Upgrading and Reconstruction Co., Ltd. and Heilongjiang Heihe Railway (Group) Co., Ltd. make a written inspection to Heihe Municipal People’s Government.

(2) Suggestions on handling the unit responsible for the accident.

The Shenyang Railway Supervision Administration will impose administrative penalties on the relevant units and responsible personnel who are responsible for the accident according to the People’s Republic of China (PRC) Law on Work Safety, the Administrative Punishment Law of the People’s Republic of China, the Regulations on Railway Safety Management and the Regulations on Work Safety Management of Construction Projects.

VI. Suggestions on accident prevention and rectification measures

(1) Firmly establish the concept of safe development and earnestly implement the safety responsibilities of all parties.

Thoroughly study and implement the spirit of the important instructions of the Supreme Leader General Secretary on safety production, further improve the political position, strengthen the bottom line thinking and red line consciousness, adhere to the "people first, life first", firmly establish the concept of safe development, and resolutely put safety production in the first place in railway transportation and engineering construction. Strictly implement the responsibilities of all parties, strictly implement the provisions on safety management of railway transportation and engineering construction, pay close attention to the implementation of measures, effectively improve the level of safety management, and effectively prevent and contain all kinds of railway traffic accidents.

(2) Deeply draw lessons from the accident and strictly grasp the problem rectification.

China Railway 23rd Bureau Group No.2 Engineering Co., Ltd. should comprehensively investigate the hidden dangers of construction safety, strengthen on-site operation control, test the technical status of construction machinery vehicles, and ensure the implementation of anti-skid measures for vehicles.

Heihe Railway Upgrading and Reconstruction Construction Co., Ltd. and Heilongjiang Heihe Railway (Group) Co., Ltd. should improve the responsibility system for production safety, strengthen the implementation of the main responsibility for production safety of enterprises, strengthen the management of construction safety, organize a comprehensive study on the safety risks of engineering construction and business line construction, and put forward practical and effective control measures to ensure the safety of passenger trains.

Shanxi Construction Supervision Co., Ltd. should strictly perform its supervision duties, and strengthen the inspection and on-site supervision of key parts and areas on the construction site.

(3) Effectively implement the responsibility of territorial railway management and strengthen the safety management of local railways.

Heihe Municipal People’s Government and relevant departments should deeply understand the grim situation faced by local railway safety production, further improve the responsibility system for safety production, fully equip with strong professionals or entrust qualified relevant institutions, further strengthen supervision and management, effectively supervise relevant enterprises to implement the main responsibility for safety production, and fully safeguard the stability of local railway safety production situation.